WORK SMARTER NOT HARDER
HAWAII TOUR & TRAVEL EXPERTS
Focus On Your Passion
We’ll Handle The Details
E Komo Mai
Welcome to the home of M.O.R Aloha! We are a Hawaii based group of ambitious professionals who have worked hard to master the complex aspects of the local tour and travel business. Specializing in Marketing, Operations, Reservations, Accounting, and Legal, our team of Aloha Ambassadors can bring massive value to your travel agency, activity desk, attraction, tour company, trans company, or call center.
Mission
Let’s face it, we work in a very complex industry with lots of moving parts to consider. Our ongoing mission is to free our partners from the bondage of dealing with boring operational details that cost you time and energy so you can focus on what you’re passionate about.
Vision
We envision a more streamline version of Hawaii Tourism, and see your business as a part of that bigger picture. We can systematically bring your Marketing, Operations, Reservations, Accounting, and Legal aspects under one roof to accomplish just that.
Our Services
Marketing – Customer Acquisition
A terrible thing happens when you don’t market your product effectively…. NOTHING… That’s What Happens. Our team builds world class websites that are tailor-fit for the Hawaii travel industry. We then optimize those sites, combine them with a rich social media presence, and implement advertising strategies that generate lots of loyal, happy customers.
Operations Management
If you’re already involved in this aspect of tour and travel, then you know it’s where the rubber meets the road… Literally. Combining years of experience with our mastery of the elements of booking software, manifesting, driver and guide scheduling, dispatching, DOT permitting, ticket acquisition, tour design, and personnel training, we have all of the skills necessary to help you build and manage all of the “moving parts” in the most complicated aspects of your business.
Reservations & Customer Service
Undoubtedly, this is one of the most important aspects of bringing new customers into your business. Yet, the “Rez Department” in many companies is often overlooked and undervalued. We believe having effective, smart, experienced, and extroverted sales agents is precisely what can make the BIGGEST difference to you bottom line. Through decades of experience, our agents have mastered the art of turning phone calls into bookings, explaining tour details, confirming, coordinating with operations, and earning great reviews through consistent follow-up. You don’t need to reinvent the wheel.
Accounting – HR, PR, AP, AR
Ahhh… Too many Acronyms! Let’s face it, these accounting procedures are NOT why you started a business in the tour and travel industry. It’s just a necessary evil of running any company. Fortunately, our team has proven systems and processes for efficiently and accurately managing Human Resources, Pay-Roll, Accounts Payable, Accounts Receivable, Tax Prep, GE Payments, Business Projections and more… Do you fully understand HRS237-18F? Well, don’t beat yourself up… We can help simplify all of these elements, while keeping your fingers on the pulse of your business in simple language you can understand.
Legal – Agreements & Negotiations
Travel Agencies and Activity Desks need tour products to sell. Activity Providers and Attractions need agencies and hotels to market their tours to keep inventory at full capacity. Many adventure tours require liability waivers for customers to sign. Some agencies know they could be getting a better percentage, while some providers know they are giving up too much. These matters are complex, and require legal agreements to put relationships in place. Often, effective negotiation is required in order for all parties to achieve a win-win. Our experts know exactly what a great deal looks like for both sides. We can help you structure the right agreements with the right partners to ensure that you’re both profitable and protected.
Marketing
Operations
Reservations
Accounting
Legal
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PONO Business
Marketing
Operations
Reservations
Accounting
Legal
=
PONO Business
Contact Us
We Look Forward To Hearing Your Story
For most questions, our live chat is available to answer your needs. Whether you want to know what time a pick-up is or if a tour is full on a particular day, our team is ready to help!
Request A Phone Meeting
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